Shipping policy

Thank you for shopping with ABRAHAM NELIO. Specializing in quality apparel sales, our brand adheres to standardized order processing and global shipping specifications. We focus on precise order collation, careful protective packaging for all clothing items, and reliable logistic arrangements to ensure every customer receives their apparel products correctly, in flawless condition and within reasonable delivery schedules.

1. Order Processing Schedule

All confirmed apparel orders will undergo systematic verification, quality inspection and secure packaging procedures within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. Processing timelines may be moderately prolonged during peak sales periods and large promotional events with surging order volumes. We will proactively notify customers immediately if any substantial shipping delays occur.

2. Shipping Fees and Standard Delivery Estimation

Logistics fees for all clothing orders are calculated based on order weight, quantity and designated delivery location. All final shipping expenses will be clearly displayed on the checkout page prior to payment submission, ensuring full pricing transparency for every shopping transaction.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery durations are non-binding estimated values. Actual parcel arrival progress may be affected by courier operational delays, customs clearance reviews, extreme weather conditions, cross-border logistical bottlenecks and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation

Once your apparel order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking codes and logistics inquiry guidelines.
Real-time tracking statuses and delivery update data will generally be activated and available for customer self-check within 24-48 hours after the logistics carrier completes parcel pickup and system synchronization.

4. Shipping Address Accuracy Liability

Customers are required to double-check and confirm the authenticity, accuracy and completeness of recipient shipping information during checkout. ABRAHAM NELIO assumes no liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Rules

If your clothing parcel is lost during international transportation, please contact our customer support team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with torn, stained or damaged apparel and defective outer packaging due to transit collisions, please submit clear photographic evidence of damages within 48 hours of receipt. Our team will conduct a comprehensive assessment and resolve issues efficiently.

6. Apparel Maintenance and Liability Exemption

Every clothing product is fitted with professional fabric care instructions covering standard wearing, cleaning, drying and storage methods tailored for different materials. All apparel items must be maintained in strict accordance with official guidelines. ABRAHAM NELIO disclaims all liability for fabric damage, shrinkage, fading or garment deformation caused by improper maintenance, unauthorized tailoring or personal misuse of products.

7. International Shipping and Customs Regulations

Cross-border shipments of clothing goods may be subject to destination-specific import duties, customs taxes and clearance fees in accordance with local government policies. All such supplementary charges are the exclusive responsibility of customers and are not included in product prices or standard shipping costs.

8. Official Customer Service Contact Information

For any questions or consultations regarding this Shipping Policy and your order logistics status, please reach out to our professional after-sales team via the official details below:
Trade Name: ABRAHAM NELIO
Phone Number: +64 22 827 5295
Email: support@abrahamnelio.shop
Physical Address: 203 Newtown Avenue, Newtown, Wellington, Wellington 6021, New Zealand